Order Operations Specialist Amsterdam
Responsible to accurately process the configuration modifications within the given time frame
•Handle administrative tasks as required during the Order and Reservation processes.
•Ensure Tesla meets its obligations and commitments towards customers and offer them the best customer experience possible.
•Escalate matters that require senior management concurrence in a timely manner to line management.
•Collect information on delivery performance and accuracy.
•Utilize, update and maintain the integrity and adequacy of information in Tesla’s CRM and ERP systems.
•Follow up on the necessary documents involved in the hand-over of the car to the customer.
•Liaising with key-interfacing departments including the Finance department to ensure timely invoicing.
•Perform ad-hoc duties as assigned by line management.